GENERAL TERMS AND CONDITIONS OF SALE

last updated June 2024

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE MAKING ANY PURCHASE ON OUR SITE OR SERVICES. BY PLACING AN ORDER, YOU ARE AGREEING TO ALL THE TERMS SET OUT IN THIS DOCUMENT

INFORMATION ABOUT US AND OUR PRODUCTS

This site, yourfreecareertest.com and any related websites and services such as our social media channels and mobile applications, are operated by Wordphrase Limited (”we”, “our” and “us”). We are a private limited company registered in England and Wales under company number 10682319 and have our registered office at Suite 110, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. 

The users of our site and services are referred to as “user”, “you”, “your” and “yours”. 

On our site and services, we offer various kinds of products. By ‘product’ we mean digital content, such as ebooks, online courses or premium test results, which you have to pay for, services, goods (physical products), such as clothing. These General Terms and Conditions (“T&C’s”) apply when you’re making any kind of purchase via our site or services, whether it involves goods, digital content or services. Where these T&C’s only apply to one category of a product, it will be indicated. 

When you make a purchase, we will confirm the key information to you in writing after you order, either by email or in your online account. 

When you are buying from us, you are agreeing to all the terms and conditions set out in these T&C’s. 

To contact us, please e-mail [email protected].  

AGE RESTRICTIONS

In order to make a purchase on our site or services you must be at least 18 years of age, or have the legal age of majority in the jurisdiction where you live in. If you are below that age, you must obtain the prior approval of your parent or legal guardian before you place an order. Without such approval, please refrain from making purchases on our site or services. 

ACCEPTANCE OF AN ORDER

We will contact you to confirm we’ve received your order and we accept it when we dispatch or supply the product to you. 

REJECTION OF AN ORDER

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can’t verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated on our website, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

PRICING

All prices are payable in the currency displayed on our site or services. We may offer payment in different currencies. All prices displayed include VAT, but exclude applicable shipping fees. Any shipping fees will be clearly indicated before you place your order. 

We reserve the right to change our prices from time to time at our discretion. In the event you have purchased a subscription, the new price will only be applied to the next due billing cycle. If we do this, we will let you know at least 30 days in advance. Should you wish to terminate your subscription, you can do so at any time before the next billing cycle is due.

CHARGING FOR ORDERS

We charge you for your order when we accept your order. However, for some products we take payment at regular intervals, as explained to you during the order process. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.

If you purchase a subscription, we take payments on a recurring monthly or annual basis. When ordering a subscription, you are authorising us to take payments at the applicable interval. Access to your subscription is subject to payment of the fees. The payment for the first billing cycle is taken when we accept your order. You can cancel your subscription at any time. When you cancel your subscription, you will retain access until the next billing cycle is due and you will not be charged again. You are not entitled to a pro-rated refund of fees paid for the current billing cycle. Should there be a problem with taking an interval payment, we will contact you to resolve the issue and we may, at our sole discretion, pause your subscription until the payment issue is resolved. 

PAYMENT METHODS

You can pay using one of the payment methods we make available, as shown during the order process. We may change payment methods from time to time. We work with third-party payment processing providers to collect payments. The processing of your payment details is controlled and secured by those payment providers. We do not have access to your payment data. You are solely responsible for having adequate funds available for the purchase you make and we cannot be held liable for any issues that may occur during the payment process, including payment failures.

INTEREST ON LATE PAYMENTS  

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. In the event we cannot take payment for a subscription, we will terminate your subscription with immediate effect. 

INCREASES IN VAT  

If we are required to charge VAT, the following applies. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

DELAYS OUTSIDE OUR CONTROL

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for in advance, but not received. 

PICTURES OF PRODUCTS ARE INDICATIVE ONLY

A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. 

RIGHT TO CANCEL YOUR PURCHASE

FOR MOST OF OUR PRODUCTS BOUGHT ONLINE, YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND ABOUT YOUR PURCHASE AND RECEIVE A REFUND OF WHAT YOU PAID, INCLUDING DELIVERY COSTS. 

If you change your mind about a product you must let us know no later than 14 days after:

• the day we deliver your product, if it is goods. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery;
• the day we confirm we have accepted your order, if it is for a service;
• the day we confirm we have accepted your order, if it is for digital content for download or streaming, although you can’t change your mind about digital content once we have started providing it.

PLEASE NOTE THIS RIGHT OF WITHDRAWAL DOES NOT APPLY IN ALL CASES. You can’t change your mind about an order for:

• digital products, after you have started to download or stream these;
• services, once these have been completed;
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery.

For the avoidance of doubt: the right of withdrawal does not apply to payments you have made voluntarily to support our business. 

To let us know you want to change your mind, you can let us know by sending us a clear statement containing your decision to cancel the contract. You can use the model cancellation form or the interactive version thereof, but this is not mandatory. [].

You have to return the product at your own cost. If your product is goods, you have to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. 

You can send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. 

We only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time. If your product is a service, digital content or goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. 

You have to pay for services you received before you change your mind. If you bought a service we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact us.

YOUR RIGHTS WHEN THERE IS SOMETHING WRONG WITH YOUR PRODUCT

If you think there is something wrong with your product, you must contact us. We honour our legal duty to provide you with products that are as described to you on our site or services and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Remember too that you have several options for resolving disputes with us.

Summary of your key legal rights

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• up to 30 days: if your goods are faulty, then you can get a refund;
• up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
• up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If your product is digital content, for example an ebook, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. If your digital content is faulty, you’re entitled to a repair or a replacement. If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

If your product is services, the Consumer Rights Act 2015 says you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

WE HAVE THE RIGHT TO CHANGE PRODUCTS AND THESE TERMS

We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that will usually not affect your use of the product; and
• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

We may also make other types of changes to the product or these terms, but if we do so we’ll notify you and you can then contact us to end the contract before the change takes effect and receive a refund for any products you’ve paid for in advance, but not received.

WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO)  

We can suspend the supply of a product. We do this to:

• deal with technical problems or m click ake minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We have the right to change products and these terms).

If we suspend the supply of a product due to one of the reasons above, we may adjust the price of the product or allow you to cancel the contract.

We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 10 days in any 21-day period we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 14 days you can contact us to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.

WE HAVE THE RIGHT TO WITHDRAW PRODUCTS AND OPTIONS

We can stop providing a product, such as an ongoing service or a subscription for digital content or goods. We will let you know at least 30 days in advance and we refund any sums you’ve paid in advance for products which won’t be provided.

We can also decide to vary the features our site and services has to offer in accordance with the Terms of Use. This may also involve variations in the options you have to gain access to paid content. We also reserve the right to adjust our pricing at any time. 

WE CAN TERMINATE OUR CONTRACT WITH YOU

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

• you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
• you don’t, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect a product (”click and collect”) but you don’t do this within 7 days then (unless the product is made to your specifications or is clearly personalised)] we treat your order as cancelled and refund the purchase price.

WHEN WE COMPENSATE YOU FOR LOSSES CAUSES BY US OR OUR PRODUCTS

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section Delays outside of our control we’re not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

COMPLAINTS

If you have a complaint about one of our products, please contact us so that we can try and resolve your complaint ourselves. 

WHICH COUNTRY’S LAW APPLIES AND WHERE YOU CAN GO TO COURT

These T&C’s are governed by English law and wherever you live you can bring claims against us in the English courts. We can claim against you in the courts of the country you live in.

However, as a consumer, you may benefit from any mandatory provisions of the law of the country in which you are resident.  Nothing in these Terms, including this section, affects your rights as a consumer to rely on such mandatory provisions of local law.

OTHER IMPORTANT TERMS

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.