What does a Lodging Manager do?
Lodging managers are in charge of hotels, motels, resorts, and various overnight stays for individuals on travel for business or pleasure. They are responsible for all aspects of the facility.
They manage all staff and logistics such as customers service, food service, maintenance, and landscaping. The overall goal is to keep their guests happy and provide a pleasurable experience for everyone that comes.
How to Become a Lodging Manager
An employer may consider hiring an applicant as a lodging manager with a high school diploma with a background with several years of experience working in a hotel. However, most employers want a bachelor’s degree in hospitality or hotel management to work in a larger, full service hotel.
An associate’s degree is generally accepted in hotels with fewer services if the applicant has a background in restaurant, hotel, or hospitality management.
Hotel management programs usually include courses in accounting, hotel administration, marketing, food service management and catering, and housekeeping. Since hotels use hospitality-specific software for reservations, housekeeping management, and billing, proficiency with computers is necessary. Many vocational and trade schools and technical institutions offer courses in the hospitality industry.
Job Description of a Lodging Manager
Lodging Managers are responsible, manage, and abide by company standards for housekeeping, decor, and guest services. They also greet and register guests and answer any questions about services or policies that the hotel or establishment may have. A lodging manager keeps records of money, approve expenditures, set room rates, manage budgets, coordinate office activities, and resolve problems.
A lodging manager interviews, hires, and trains employees and must sometimes terminate an employee. The ultimate responsibility though for a lodging manager is the pleasant experience of a guest and profit for the hotel or establishment.
The competition for these jobs are strong. Lodging managers normally work full time and are often on call. This job carries a lot of pressure and stress. According to the Bureau of Labor Statistics an 8 percent growth expected from 2014-2024.