Information Clerk

What does an Information Clerk do? Information clerks have the..

Information Clerk

What does an Information Clerk do?

front desk information clerk

Information clerks have the job of doing routine office functions in a business, government, or organization. They support the office by maintaining records, providing information to customers, and collecting data with the aid of computers, fax machines, telephones, and other office equipment.

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Information clerks can be found working in a variety of places such as hotels, healthcare facilities, or other locations on a full time basis.

How to become an Information Clerk

Information clerks typically require a high school diploma. Depending on the position, an employer may desire a candidate to have some college education or an associate’s degree. Courses in spreadsheet applications, social sciences, and word processing are encouraged, especially for those that are municipal clerks, eligibility interviewers, or human resources assistants.

Training on the job typically lasts a few weeks and covers clerical procedures and computer applications. In the case of government employees, training may take several months with training in various government regulations and programs.

Information clerks looking for advancement to Human Resources Specialist would want to obtain a bachelor’s degree.

Job Profile of a Information Clerk

There are numerous types of information clerks such as court clerks, file clerks, hotel, motel, and resort desk clerks, and many more so the duties may vary according to the position. However, their duties typically include supporting the function of an office by preparing orders, claims, bills, or routine reports. They record and collect data from staff, the public, and customers. He or she would answer questions for the public or customers concerning services or products. They have the duties of filing and maintaining paper or electronic records.

Information clerks may confirm reservations for passengers for transportation or hotels or process applications for license permits. He or she may conduct telephone interviews or in person, through mail, or online.


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