What does a Computer Support Specialist do?
|Citation||Retrieved in 2017 from BLS.org|
A computer support specialist provides technical support for a company, organization’s customers, or their employer’s staff. They use computer software and equipment to assist them in providing advice and help to their employer and their employee’s. They carry a variety of titles such as technical support specialist, information technology specialist (IT specialists), computer technician, and several others.
How to Become a Computer Support Specialist
A computer support specialist may need an associate’s or bachelor’s degree in computer science or other area of technology. A recognized apprenticeship may be recognized in this career field as well. A technical background would be expected usually accompanied by 1-2 years of training both formal and informal, such as training with experienced workers. A vocational school may also be considered for an applicant.
Job Description of a Computer Support Specialist
A computer support specialist would watch over computer systems everyday in a company or organization and give minor repairs, when needed, to software, hardware or other equipment in this job. They would follow any specifications in installation or design of operating systems cables or other software and be sure the system operates correctly when issuing commands.
If a major problem would occur the computer support specialist would connect with appropriate technicians or vendors for repair and service to any hardware or software or other product. They would be expected to maintain their knowledge of current technology by reading technical manuals and other sources of information and use their up-to-date education to give any appropriate training and materials to the users of the computer’s software or hardware or other equipment.
A computer support specialist would need skills in telecommunications, such as, broadcasting, transmission, control and other systems as well as knowledge in engineering and technology in order to give practical application in techniques, procedures and other areas of services and goods. A computer support specialist would also be using their listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.